Contact center software for multi-customer service teams

For BPO leaders, CX operations managers and contact center technology teams

Business process outsourcing teams work across customer accounts, campaigns and service expectations. The operating challenge is to give agents and supervisors a reliable way to do their daily work while maintaining clear boundaries between companies.

TrulyVo is a multi-tenant contact center platform built around separate customer workspaces. Each tenant uses its own operational database, while platform administrators manage tenant setup and configuration centrally.

Keep customer operations organized by account

When one service provider supports multiple companies, the workspace model matters. Tenant separation helps keep each company’s users, contacts, campaigns, call records and settings associated with its account. Within that workspace, Admins configure the team and Team Leads focus on their assigned agents.

• Provision a separate company account for each customer.
• Manage Agents, Team Leads and Admins with role-specific access.
• Configure inbound and outbound campaigns and customer fields.
• Give supervisors call logs, agent metrics and reporting views.
• Use browser-based WebRTC calling and team chat in the agent workflow.

Support a repeatable service workflow

A shared platform can make it easier to standardize how a team is set up without forcing every account into the same campaign configuration. Define the baseline onboarding checklist, then tailor users, contacts, campaign fields and telephony settings to each customer’s operation.

Questions BPO teams should ask before choosing a platform

Can the platform support multiple customer accounts?

TrulyVo provisions a distinct tenant workspace and operational database for each company. This is designed for service providers who manage separate customer environments from one platform.

Can a team run different campaign types?

The product supports inbound and outbound campaigns, with configurable customer fields and agent assignment. Confirm your specific routing and dialer requirements during a technical walkthrough.

Does TrulyVo replace our telephony infrastructure?

TrulyVo provides the contact center web application and browser calling experience. Telephony infrastructure remains a deployment consideration and should be reviewed with your operations and engineering teams.