WebRTC calling
Give agents calling controls in their browser workspace, with call history and customer context close at hand.
THE CONTACT CENTER, CONNECTED
Cloud contact center software for teams in sync.
Give agents, supervisors and admins one clear place to work. TrulyVo brings browser calling, campaigns, customer context and team collaboration together.
A focused workspace for the people behind every great customer experience.
✓ trulyvo / Workspace
AM
Team overview
Your operation at a glance
Active agents24● On shift
Calls today1,284↑ Team activity
In queue08● Being handled
Call activity Today ⌄
Priya is availableInbound team · Ready
Call connectedCustomer context is ready
One connected workspace for modern customer operations
✓ Voice & WebRTC✓ Team workflows✓ Tenant isolation✓ Live collaboration
The platform
Run your contact center with more clarity
Bring the daily work of customer conversations into one practical workspace—so teams can stay focused and leaders can see what is happening.
Campaign operations
Organize inbound and outbound campaigns, customer fields and team assignments in a shared operating view.
Supervisor visibility
Help team leads monitor assigned agents, review activity and use metrics to guide the next coaching moment.
Customer context
Keep contacts, call details and custom customer fields connected to the conversation your agent is handling.
Team chat & push
Let agents, supervisors and admins coordinate with direct messages and browser push notifications.
Company-level separation
Give each customer a dedicated account and operational database, managed through a shared platform.
Built around your people
The right tools for every role
Clear responsibilities, connected workflows and a workspace that fits the work each person does.
CUSTOMER CONVERSATIONS
Agents
Stay present with customers and keep the next step clear.
- Browser-based make and receive calling
- Inbound and outbound workspaces
- Contacts, call history and call details
- Team chat for quick coordination
TEAM PERFORMANCE
Team leads
Support the people on the floor with useful visibility.
- Assigned-agent monitoring
- Call logs and agent metrics
- Reports for team activity
- Team management tools
TENANT OPERATIONS
Admins
Set up the customer workspace and keep operations organized.
- Manage users, teams and roles
- Configure campaigns and contacts
- Call configuration and tenant settings
- Reports and workspace administration
A simple start
From account setup to confident conversations
Give every customer a clear starting point. Platform teams provision the company workspace, then its admin configures the team and call operations.
01
Create a company workspaceSet up an account with its own operational data space.
02
Invite admins and team leadsEstablish roles and assign the people who support the team.
03
Set up campaigns and callingConfigure customer fields, teams and telephony connections.
04
Get to workAgents sign in to a focused workspace for their customer conversations.
Supervisor workspaceCompany overview · Today
Team activity
24 agents online
Across 3 active teams
AKTeam Alpha8 ready
RSTeam Bravo6 ready
PMTeam Charlie10 ready
Campaign snapshot
3 active
Inbound and outbound
Calls handled
1,284Today
Team progress
Designed to work together
One connected operation
Bring people, conversations and daily management into a single view.
3connected team roles
1workspace per company
Liveteam coordination
Explore by operation
Built for teams where every call matters
See how a shared contact center workspace can fit service organizations, healthcare operations and customer support teams.
SERVICE OPERATIONS
BPO & outsourced support
Keep customer accounts separate while giving agents and team leads consistent tools.
Explore BPO operations →HEALTHCARE OPERATIONS
Healthcare & RCM teams
Coordinate patient-service and revenue-cycle conversations with campaigns, contacts and call history.
Explore healthcare operations →CUSTOMER EXPERIENCE
Customer support teams
Connect inbound and outbound calling with supervisor visibility and team collaboration.
Explore customer support →Practical contact center insights
Resources for better-run service teams
Useful starting points for leaders planning contact center operations, performance measures and multi-customer growth.
Contact center KPI guide
Understand service level, abandon rate, occupancy, quality and the context each metric needs.
Read the guide →Multi-tenant call center architecture
Compare tenant data models and learn the trade-offs behind customer isolation and operations.
Read the guide →Inbound call center operations
Map the caller journey from queue and routing through agent context and call outcomes.
Read the guide →Good to know
Questions, answered
Learn how TrulyVo fits into your current call center setup and team structure.
Who is TrulyVo designed for?
TrulyVo is designed for contact center teams that need agents, team leads and administrators to work in one connected system for calls, campaigns, customer context and team coordination.
Can different customer companies share the platform?
Yes. Each customer is provisioned with its own company account and operational database, while the platform provides a common way to manage the service.
Does TrulyVo support inbound and outbound teams?
The workspace supports inbound and outbound campaign workflows, with campaign setup, agent assignment and customer fields to support the conversation.
Can TrulyVo work with our telephony environment?
TrulyVo includes browser-based WebRTC calling and connects with the telephony services configured for your deployment. Talk with our team about your current setup and requirements.
How does team chat work?
Team Chat supports direct messages between platform roles and browser push notifications. Its live conversation data is handled through a Redis-compatible cache service.
Make every conversation count.
See how TrulyVo could fit the way your contact center works.